Welcome to SOS, the Secure Online System that provides network access to essential San Jac platforms.
To get started, you will need to Claim Your Account.
If you already have an account, your username is (LastName).(FirstInitial)(LastSixG#)@stu.sanjac.edu.
Example: Garcia.J123456@stu.sanjac.edu.
Access SOS |
If you are using SOS for the first time, never claimed your SOS account, or set up a password for SOS, now is the time to claim your account.
Go to sanjacits.org/getting-account and click on the CLAIM ACCOUNT button. A new page will open for the Claim Account process. Please fill in all the provided
fields. Make sure to read the document (opens in a new window). Place a check in the box next to “I certify that I have read the policy on computer privileges and responsibilities
and I agree to abide by this policy” and then click on Next. On the next page, enter a password for your account in the New Password and Verify New Password fields. Once entered, click on Next. Your password must meet the current requirements. Under Password Change Complete,
you will receive a confirmation that your password has successfully been changed. Answer each of the pre-defined questions in the provided text fields. Each response
must be at least three characters long. You can type in your own question and provide
an answer to that question. If you would like to remove the question, click the Delete (trash can) button. Once finished, click on Next. You will now receive a message stating that your challenge questions were successfully
updated. You may now close your browser or click on any of the two links provided
on this page. You will receive a confirmation email with information to log into your My San Jac
Student Portal.
Claim Your Account
Visit the Claiming Your Account Page
Enter Your Information
Click on the Computer Usage Policy Link
Read Policy
Enter a Password for Your Account
Answer Pre-Defined Questions
Click Next
Congrats! Your account has successfully been claimed!
If you do not know your Student ID 'G' Number and need assistance, please contact the Contact Center at 281-998-6150 or Tech Support at 281-998-6137. Students and employees on North, South, or Central campus can also receive password assistance by visiting the Campus Service Desk. You can also contact any San Jac Admissions Advisor or Program Advisor.
If you have forgotten your password and need to reset it, please follow these steps:
If you need to update your security questions, you can do so by completing the following steps:
Students who need to update their password can do so by completing the following steps:
If you have forgotten your username for the Password Self Service System, you can use the following as your username:
Example: If your name is John Doe and your student G# is G00430697, your email address will be: Doe.J430697@stu.sanjac.edu.
If you are still having trouble accessing the Password Self-Service System, please reach out to TechSupport and our analysts will be able to help you access the system.
If you have forgotten your password, as well as the answers to the security questions associated with the account, please contact Tech Support for further assistance. One of our analysts will manually reset the password over the phone after confirming your identity.
Once an analyst has assisted in resetting your password, it is highly recommended that you log into the Password Self-Service System so that you can review and make any necessary changes to your security questions. For more information, please refer to: I know my password, but I need to answer/update my security questions.
To use the Password Self-Service System to change an account password, students are required to set up security questions for their account. These questions are used to validate a user's identity when attempting a password reset online.
Students are prompted to set up these security questions when setting up their account. All new San Jac students are required to complete this process before accessing SOS or using the Password Self-Service System. Current/former students are not required to re-setup their account; however, they are encouraged to set up these security questions and generate a unique password for their account. For more information, please refer to the “How to Claim Your Account” section on this page.
Users may receive an Authentication Failed error if incorrect answers to their security questions were provided when attempting to reset a forgotten password online. If you encounter this error:
If you have forgotten the answers to your security questions and need assistance, please call our Tech Support for further assistance. Upon verifying identity, one of our analysts will be able to reset your password and assist with updating the answers to your security questions.
Users may receive an Incorrect Username and/or Password error when using the Self-Service System if the username or password provided is incorrect. If you encounter this error:
When attempting to change your password using San Jac’s Self-Service System, users may experience this error if they enter their current password incorrectly during the change process. If you encounter this error:
At this time, students can use any special character in their password, except for an apostrophe (‘). Special characters a student can use include:
ITS Service Desk Hours of Operation & Locations
Monday - Thursday: 9 a.m. - 6 p.m.
Friday: 8 a.m. - 2 p.m.
ITS Tech Support
ITS Help Desk Hours of Operation
On-Campus Phone:
6137
Off-Campus Phone:
281-998-6137
Email:
techsupport@sjcd.edu