All students are required to enroll in Mult-Factor Authentication, or MFA, to improve protection against unauthorized access to San Jac systems and data.
Follow the steps below to enroll in MFA, read this Knowledge Base Article - How To Enroll in MFA, or submit a Multi-Factor Authentication Set-Up Request for help.
You will receive a one-time code to verify that your Phone number has been added correctly. Enter the code sent to you through text message to your mobile device.
You will receive a one-time code to verify that your Phone number has been added correctly. Enter the code sent to you through text message to your mobile device.
Answer the verification phone call sent to the phone number you entered & follow the instructions.
Need more help? Watch these helpful tutorials
Your device may have a temporary memory issue or you may have previously downloaded the App & your device is storing old data.
Do the following:
Delete the Microsoft Authenticator App if already downloaded.
Reboot your device.
Install the App.
If you continue having problems downloading the App, then do the following:
Choose Text or Phone Call as your default sign-in method to get yourself up & running.
If you still want to use the Microsoft Authenticator App as your default sign-in method, then contact TechSupport@sjcd.edu or (281) 998-6137 for assistance.
The College’s MFA is set up based on “conditional access”. This is an intelligent method to help you access the College’s systems without requiring you to enter a code each time you sign-in to the College’s systems.
Yes, you will still need to verify if using the built-in mail app for your device.
We recommend you download Microsoft’s Outlook app for Android & iOS. This is because other mail apps that support MFA are limited.
For Android: Newer versions of the native Mail app are compatible with MFA. You will need to add your College account using your smartphone’s wizard. If your Mail app is compatible, then your smartphone will push through setup.
For iOS (iPhone, iPad): We recommend that you update your iOS Software to the latest version. Microsoft supports MFA on the iOS default Mail app if you are using version is 11.0 or above.
Windows: Outlook is the supported software to use with MFA.
You can still send emails using your MFA if your leader granted you ‘Delegate’ access to their Outlook account.
Delegates are granted permissions, such as creating email messages or responding to meeting requests on their leader’s behalf.
Please contact TechSupport@sjcd.edu or (281) 998-6137 for help with getting Delegate access to your leader’s Outlook account.
Remember: It is a violation of College policies & procedures to share UserNames & Passwords.
Your phone number may already be registered in our systems.
ITS Service Desk Hours of Operation & Locations
Monday - Thursday: 9 a.m. - 6 p.m.
Friday: 8 a.m. - 2 p.m.
ITS Tech Support
ITS Help Desk Hours of Operation
On-Campus Phone:
6137
Off-Campus Phone:
281-998-6137
Email:
techsupport@sjcd.edu