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Ask San Jac

Title
Am I required to open a bank account with BankMobile to get my refund?
Higher One Card, One Account, Refund
I moved, how do I update my address or verify the address my BankMobile Refund Selection Kit was mailed to?
address, email, Higher One Card, profile
I thought the BankMobile Account was free, but now I have been charged fees! What happened to free?
atm, free, Higher One Card, spending money, statement, withdrawing money
What BankMobile actions result in a charge?
Why did SJC choose to partner with BankMobile Vibe?
banking institutions, checking accounts, Higher One Card, refunds
Do I have to set-up the refund preference pacakage that was mailed to me?
Activate, Direct Deposit, Higher One Card, One Account
Do I have to activate a BankMobile Vibe refund option if I do not anticipate receiving a refund?
Financial Aid, Higher One Card, Refund, Tuition & Fees
Can I choose not to activate the BankMobile Vibe card?
access, Higher One Card, log in, One Account, security code
Is BankMobile Vibe activation easy? Is it clear how to choose the option I want?
checking accounts, Direct Deposit, Higher One Card
Who will be able to assist me if there is a BankMobile problem?
Campus Business Office, customer service, Higher One Card
Can I choose to have my refund sent electronically to any bank for free?
activation, Direct Deposit, Higher One Card, Refund
Does BankMobile charge fees? Are their banking fees different from other banks?
fee schedule, Higher One Card, One Account, wire transfers, withdrawing money
If I choose to use the BankMobile Account, is there a fee for debit purchase transactions?
Higher One Card, MasterCard’s Zero Liability Policy, One Account, PIN-based transactions
Is it still possible to overdraft the BankMobile Vibe Account?
finances, Higher One Card, One Account, overdraft
Who do I contact if I lose my BankMobile Vibe card?
Campus Business Office, Higher One Card, prevent fraud, replacement card
Is BankMobile’s customer service designed to handle all SJC students? What about all their other customers?
customer service, Higher One Card, online services
Will all College ATM's be replaced with the BankMobile ATM's?
atm, Higher One Card
I see BankMobile has a partnership with a bank? Why and how does that work?
customer service, Higher One Card, transaction processing
Did San Jacinto College sell information to BankMobile? How will the information that was shared with Higher One be used?
cardholder, Higher One Card
Is it legal for San Jacinto College to share information with a service provider?
Higher One Card, privacy regulations
Does sharing information with BankMobile Vibe break the current privacy rules at the College?
FERPA regulations, Higher One Card
Does BankMobile sell student information to other companies?
Higher One Card
What are the bus routes?
bus, bus, buses, route, routes, routes, transport, transportation
Where Can I Find More Infomation About the Tech Support Online Service
audio visual equipment, Computer Help, Computer Support, Login Help, Remote Access, Tech Support, Tech Support Online, Technical Support/ITS, Teleconferencing
What Are The Tech Support Hours of Operation?
audio visual equipment, Remote Access, Tech Support, Tech Support Online, Technical Support/ITS, Teleconferencing
Contact Center Hours of Operation
Tech Support, Tech Support Online, Technical Support/ITS
What Is Tech Support Online?
audio visual equipment, ITS, Remote Access, Tech Support, Tech Support Online, Teleconferencing
What documents are required to apply for Financial Aid?
dependent, documents, FAFSA, Financial Aid, independent, verification
How long does it take to be awarded Financial Aid?
department of education, eligibility requirements, Financial Aid, financial aid office, Financial Assistance, grants, job opportunities, loans, pell grant, veterans
I applied for FAFSA several months ago but San Jacinto College still has not received my application. How can I find out if something is wrong with my application?
department of education, eligibility requirements, Financial Aid, financial aid office, Financial Assistance, grants, job opportunities, loans, pell grant, veterans